So before you start troubleshooting, make sure that :. You need an internet connection either via Wi-Fi or a cellular-data connection to use FaceTime — if you're not seeing a Wi-Fi signal where it usually appears, you may need to go into your settings and turn Wi-Fi off and then back on again.
It's also a good idea to run an internet speed test to ensure you have a stable connection. If you're trying to connect via cellular data, make sure that's switched on in your settings.
Go into your Settings app and tap Cellular. Make sure that Cellular Data is enabled at the top of the page. Then scroll down to the Cellular Data section, and make sure FaceTime is enabled for cellular use in the list of apps. If you see a " Waiting for activation " notification, toggle FaceTime off and then on again. Then make sure both the camera and FaceTime are allowed by that device. You can check this by going to your Settings on an iPhone or iPad and making sure that below the FaceTime toggle, your phone number or Apple ID is listed.
On a Mac, open FaceTime, tap FaceTime on the top menu bar, select Preferences from the dropdown, and make sure that your phone number or Apple ID is listed correctly in the Settings tab. If your information isn't listed, sign into your device using an Apple ID or phone number from those pages.
Thank you! You have successfully joined our subscriber list. Leave a Reply Click here to cancel reply. Shop on Amazon. Subscribe to OSXDaily. Follow OSXDaily. News - Beta 2 of iOS This website and third-party tools use cookies for functional, analytical, and advertising purposes. By continuing to browse the site, closing this banner, scrolling this webpage, or clicking a link, you agree to these cookies. If FaceTime is not working, load a fresh webpage on your iPhone, iPad, or Mac to test the internet connection.
FaceTime works best over Wi-Fi, but you can also use it with your cellular data on an iPhone or iPad. Ask the person you're calling to do the same to make sure you have the right details for them. Find your contact details in the middle of Preferences. You might not be able to get Group FaceTime chats to work if your device is too old.
This could be the case even if one-to-one FaceTime conversations are okay. FaceTime lets you start a group chat with up to 32 people at a time. But having that many people makes it difficult to know who is causing FaceTime problems. Try starting a one-to-one chat, then add extra people one at a time to find out when the problems start. If FaceTime won't connect to anyone at all, there must be an issue with your device or internet connection.
However, if FaceTime is not working with one person in particular, the problem probably lies at their end. FaceTime might run into issues if you aren't running the latest software on your iPhone, iPad, or Mac. Update your device to the latest OS release to fix this issue.
Also, make sure the person you're trying to call updates their device as well. Apple suggests that you set the date and time automatically if FaceTime isn't working on your iPhone, iPad, or Mac.
Most of us do this anyway, but you should make sure it's enabled in the settings on your device. Tick the box to Set date and time automatically to select your time zone. You might need to sign into your Apple ID account when you turn it on again. Sometimes FaceTime isn't working because of known bugs or errors, and this is one of those instances. If you are using an iPhone, follow these steps:. What do you do if FaceTime won't connect? With just a few steps, your FaceTime chats should be working smoothly again!
Sometimes the simplest fixes make the biggest difference. Now that FaceTime is working, why not try out new ways to enjoy FaceTiming with your friends and family using SharePlay? In addition to writing countless tip-of-the-day articles and many detailed guides, Cullen has spent nine years as an instructor in media and communications at Maharishi University, lecturing on technical and artistic subjects ranging from camera and audio hardware to story-plotting to how to manage a film crew.
As a frequent contributor to iPhone Life magazine and occasional guest on the iPhone Life podcast, Cullen likes to talk about security and privacy news, tech, gadgets, and apps, even if nobody asked.
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